How can we help you today?

If you’d like to delete your Krafton ID, follow these steps:

1. Go to https://accounts.krafton.com/login
2. Go to the “Personal Info” tab
3. Beside “Delete your Krafton ID”, click “Change”
4. Read the terms and conditions
5. Click “Request Deletion”.
6. Enter your password, and click “Delete Krafton ID” 

 

 

Reminders: 

After deleting your Krafton ID, your personal data and game link history saved with your KRAFTON ID will be removed from our servers. 

You will not be able to play any games that require a KRAFTON ID after the deletion of the account.

After your request, there will be a 30-day grace period before permanently deleting the account. If you want to reactivate your account, please sign in to your KRAFTON ID during this period. In this case, your request to delete the account will be canceled. Please note that you will be unable to recover your account after the 30-day deletion grace period.

 

 

CHANGING EMAIL ADDRESS 

To change the email address associated with your Krafton ID, follow these steps:

1. Go to https://accounts.krafton.com/login
2. Go to the “Personal Info” tab
3. Beside “Email”, click “Change” 
4. Enter your new email address and your current password 
5. Click “Save changes”
6. You will receive an email (on the new address) to verify your Email Address Change request. 

CHANGING PASSWORD

To change the password of your Krafton ID, follow these steps:

1. Go to https://accounts.krafton.com/login
2. Go to the “Personal Info” tab
3. Beside “Password”, click “Change” 
4. Enter your current Krafton ID password 
5. Enter your new password. 

 

If you no longer remember your old password, click on “Click here to reset your account password.” A link will be sent to your email address. Click on the link and enter your new password. 

Follow these steps to create a new Krafton ID: 

1. Go to https://accounts.krafton.com/login 
2. Click "Create Account" 

 

3. Select your region and enter your date of birth. 

 

4. Enter your email address, password, and preferred Krafton nickname

5. Agree to the Terms of Service

6. Click “Create Account".

 

7. A verification code will be sent to your email. Enter the code in the space provided, and click "Confirm".

8. You're done! You can now access your Krafton ID and link your gaming accounts. 

Krafton ID is an integrated account system shared by games that Krafton Inc. publishes. 

You can link various game platforms (such as Steam, Epic Games, Xbox, and PlayStation) to your Krafton ID to enjoy promotional partnerships and drops. 

Krafton ID will also be used to power security features that better protect players’ valuable private information. 

You can access your Krafton ID at https://accounts.krafton.com/

MINIMUM REQUIREMENTS FOR PC 

There are four (4) PC specs for TCP: low, recommended, high, and ultra: 

 

Low specs for PC

• CPU: Intel Core i5-8400 / AMD Ryzen 5 2600
• GPU: Nvidia GeForce GTX 1060 (6GB) /AMD 580 (8GB)
• GPU Memory: 6GB / 8GB
• Storage: 75GB
• RAM: 8

 

Recommended specs for PC

• CPU: Intel Core i7-8700 ／ AMD Ryzen 5 3600
• GPU: Nvidia GeForce GTX 1070 ／ AMD Radeon RX 5700
• GPU Memory: 8GB
• Storage: 75GB
• RAM: 16GB

 

High Specs for PC

• CPU: Intel Core i7-9700K / AMD Ryzen 7 2700X
• GPU: Nvidia GeForce RTX 2070 / AMD Radeon RX 6700XT
• GPU Memory: 8GB / 12GB
• Storage: 75GB
• RAM: 16GB

 

Ultra Specs for PC

• CPU: Intel Core i9-9900K / AMD Ryzen 9 3900X
• GPU: Nvidia GeForce RTX 3080 / AMD Radeon RX 6800XT
• GPU Memory: 12GB /16GB
• Storage: 75GB
• RAM: 16GB

 

 

CONSOLE

The Callisto Protocol can be played on Xbox (Xbox One, Xbox Series S, Xbox Series X) and PlayStation (PS4, PS5). 

 

Performance Mode versus Fidelity mode

Fidelity mode on PS5 and Xbox Series X runs at 30 FPS and has all graphical features enabled including ray-traced shadows and reflections.

On the other hand, Performance mode turns off some graphic features and runs at 60 FPS.

The performance mode (60 FPS) is only supported on Xbox Series X and PS5. Players on PS5 and Xbox Series X can choose between 30 FPS Fidelity mode and 60 FPS Performance mode.

The 60 FPS Performance mode is not supported on PS4, Xbox One, or Xbox Series S. 

FAQS: 

 

What engine is the game on?

• The game runs on a heavily modified version of Unreal Engine 4.27, including some features from UE5
• The game also includes a number of custom-built lighting and rendering technologies from SDS

 

Does the PC support DLSS?

• No. The PC version does not support DLSS

 

Is ray tracing supported on PC?

• Yes. Ray tracing is supported on the PC version of The Callisto Protocol. Players can enable ray tracing if their system supports DX12

 

Is ray tracing supported on Console?

• Ray tracing is only supported on PS5 and Xbox Series X
• Ray tracing is not supported on PS4, Xbox One, or Xbox Series S. 

 

Does the game support SDR and HDR?

• Yes. The game supports HDR and SDR on PS5, PS4, Xbox Series XS and Xbox One S.

 

Does the game support haptics on PS5?  

• Yes. The game supports Haptics on PS5's DualSense controller on PS5. 

 

Does the game support 3D audio?

• 3D Audio is only supported in PS5 and Xbox Series X. 

 

Released date: December 02, 2022

PC

• Updated PSO cache to further reduce stuttering during gameplay

Released date: December 06, 2022

PC

• Added popup dialog to display when players change ray-tracing settings and trigger a shader compile
• Added a popup progress dialog to display in the main menu when compiling shaders
• (Epic Specific) Fixed an issue preventing achievements from unlocking and displaying correctly
• (Epic Specific) Fixed an issue causing the Terms Of Service to always display upon loading the app

Released date: December 15, 2022

GLOBAL

COMBAT OPTIMIZATION

• Prevent enemies from attacking while you are attacking another enemy by adjusting uninterruptible windows for all player baton attacks vs standard enemies to add an extra 7 frames between hit and recover
• Reduced frequency of players being attacked from behind. Enemies now prioritize grappling or repositioning instead of attacking
• Widened incoming attack camera angle
• Widened angle for dodging off screen attacks
• Reduced damage taken multiplier when attacked from behind
• Increased player facing away maximum angle for Grunt and Blind

• Dodge optimization:

• Valid dodge angle now allows player to have stick slightly forward and right/left while still dodging (45 -> 30 degrees)
• Dodging at the end of the dodge window no longer means playing dodge animation and getting hit
• Increased animation speed for:
• Health injector usage
• Weapon swapping
• Weapon reloading
• Upper receiver swapping
• Auto-play reload animation when switching to an empty weapon
• Continue initiated weapon swaps after interruptions
• Extend amount of time between KTV appearance and mutation
• Fixed phantom arm kills by armless NPCs
• Increased audio cue volume for Danglers 
• Reduced default setting for camera shake
• Added player invulnerable window to all 150 cm vaults
• Changed Two Head to a two hit kill on the player in Medium Security, and a three hit kill in Minimum Security
• Final boss encounter combat optimizations
• Minetown AI pathing and spawning improvements 

PERFORMANCE AND STABILITY

• Optimized streaming to reduce memory usage in:
• Habitat Water Maze
• Snowcat Bridge Collapse
• Fixed a memory leak with the Reforge 3d Printers

LOCALIZATION

• Fixed voice leveling issues in multiple languages
• Fixed subtitle/vo mismatch issues in Korean
• Fixed instances of unlocalized lines in multiple languages
• Fixed incorrect text descriptions on menus in Korean
• Fixed untranslated instances of “Unlocked” on doors in multiple languages
• Fixed instances of missing voice processing in multiple languages

OTHER

• Added an option to enable performance mode when creating new games
• Added an option to skip death cinematics and restart from checkpoint faster

PC

• Improved lighting performance on AMD cards (reduced VGR pressure of FDeferredLightPS)
• Fixed an exploit that allowed players to receive the "The Protocol is About Life" achievement after beating the game once on a lower difficulty

PS5

• Optimized lighting for multiple cinematics in Habitat and Tower

Released date: January 17, 2023

NEW GAME+

• Users who previously completed the game will have access to NewGame+ after the patch.
• Application restart may be required.
• Requires an active save file from game completion.  If users did not retain a save file from beating the game, they will need to complete the game again to unlock New Game+

GLOBAL

• Added New Game Plus. Complete the game to unlock New Game Plus and carry your progress over to a new save. All weapons, upgrades, and Callisto Credits can be collected at the first Reforge
• General performance optimizations across all platforms
• Players no longer take damage when vaulting over obstacles
• Fixed multiple issues where certain camera angles or progression paths could cause environments to stream out and allow Jacob to fall through the ground
• Consistency pass on cabinets, lockers, and shelves to display correctly in High Contrast mode
• Voice leveling and subtitle mismatch adjustments across localized languages

PC

• Fixed low-frequency crash in the Tunnels level during the Two Head fight
• Skip Cinematics button has been mapped to the Interact/Pickup input
• Fixed a long hitch when enabling Ray-Traced Shadows in the main menu
• Prevented mouse cursor from displaying during some area transitions

CONSOLE

• Fixed an issue where some users were not correctly granted the "The Protocol is About Life" achievement

PS4

• Fixed low-frequency crash in Snowcat when Jacob is talking to Dani

If you experience crashing and performance issues, please submit a ticket with the following information:

 

FOR PC USERS

• Platform name (Steam or Epic)
• Username and user ID
• A text copy of the Dxdiag (Instruction can be found here: https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85)
• Outline of in-game graphics settings
• Description of the actions taken that have led to the bug or crash
• Screenshot/video of the issue if reproductible
• A copy of save file - The save folder can be found in your AppData folder, wherever your windows drive is. (Example: C:\Users\<username>\AppData\Local\CallistoProtocol\Saved\SaveGames) It will be labelled PhxAutoSave or PhxManualSave.

 

FOR PS & XBOX CONSOLE USERS

• First Party platform name (Sony or Microsoft)
• Screen name/username/login name of your first party platform and/or Krafton ID
• Any crash report that pop up on the first party platform (Sony or Microsoft)
• Outline of in-game graphic settings
• Description of the actions taken that have led to the bug or crash
• Screenshot/video of the issue if reproducible

In this narrative-driven third-person survival horror game set 300 years in the future, the player will take on the role of Jacob Lee – a victim of fate thrown into Black Iron Prison, a maximum-security penitentiary located on Jupiter's moon, Callisto. Soon after his arrival, Black Iron descends into chaos as inmates begin transforming into terrifying creatures.

Jacob must confront these grotesque foes using a unique arsenal of weapons and abilities as he searches for a way to escape. As he navigates the darkness and desolation of Callisto, he also grapples with the unsettling questions at the back of his mind: What mystery is unfolding at Black Iron, and what role is he really playing in it?

What regions is the game available in?

The game is available now in most markets worldwide, with the exception of Japan.

At the moment, the game is not available for sale in Japan because it did not receive a CERO rating, and changing the game to qualify for the rating would not deliver the experience players expect.

 

Does the game support Steam Deck?

• Yes, the game is playable and available on Steam Deck.
• The team is investigating a number of additional optimizations for the platform to make it perform even better.

What languages are supported?

The game features full voice-over and subtitle localization in:

• English
• French
• Italian
• German
• EU Spanish
• Japanese
• Korean
• Simplified Chinese.

 

The game is subtitled in:

• Polish, 
• Portuguese (Brazil), 
• LATAM Spanish
• Russian

The Callisto Protocol is available on various platforms. Specifically: Steam, Epic Games, Xbox One, Xbox Series X|S, and PlayStation (PS4 and PS5). 

The game is available in four versions: Standard, Day One, Digital Deluxe, and Collector’s Edition

 

 

STANDARD EDITION

The standard edition contains the full base game.

 

 

DAY ONE EDITION

The Day One edition contains the full base game and retro character skins. 

PlayStation customers also receive an exclusive contraband pack.

 

 

DIGITAL DELUXE EDITION

The digital deluxe edition contains the base game, and all upcoming season pass content, including new story DLC, new game modes, and new skins, weapons, and enemies.

FAQ: I purchased the digital deluxe edition from GameStop, but didn't get a code to claim the season pass: 

• The code to redeem the season pass is printed on your receipt.  If you have additional trouble, you should contact your local Gamestop.

 

 

COLLECTOR'S EDITION

The Collector’s Edition contains everything in the Digital Deluxe edition plus:

• Jacob statue
• Steelbook case
• Sketchbook
• TCP digital comic #0
• Outer Way & UJC collectible pins
• Contraband Pack (exclusive to PlayStation)
• 48-hour advanced access to story DLC (exclusive to PlayStation)

FAQ: Where can I get the Collector's Edition?

• The collector's edition is Gamestop exclusive in the US, but is available globally from the Skybound store at store.skybound.com

FAQ: I purchased the Collector's Edition but don't know how to claim my digital comic

• There is a code and instructions for how to claim the comic in the sketchbook included with the CE on the page featuring a letter from TCP game director Glen Schofield

 

OTHER DIGITAL CONTENTS

Founders Pack

The Founders Pack contains exclusive weapon and character skins. 

To get the Founder’s Pack, create a Krafton ID and link the gaming Platform you use for your The Callisto Protocol account. Click here to see more info on Krafton ID: [Link for Krafton ID article]

 

Gore Skin

The Gore Skin was available exclusively for limited-time Twitch drops and is no longer available. 

 

Season Pass

The season pass will offer six months of content starting in Feb: The Outer Way Skin Collection, The Contagion Mode Bundle, The Riot Mode Bundle, and the new Story DLC.

Visit our Twitter page here for more updates on the Season Pass:

https://twitter.com/CallistoTheGame/status/1598458091569569792?s=20

How to purchase Season Pass: 

• The Season Pass is included in the Day One Edition, Digital Deluxe Edition, and Collector’s Edition. 
• It is also available separately for $29.99.

If you encounter any issues with claiming your digital content, physical purchases, or entitlement issues, please contact support at: help.skybound.com